CI
Concerned I
1 reviews | Active since Apr 2018
14 Jul 2025, 15:48
****ming credit bureau
This is the worst credit bureau in South Africa. After numerous emails and logging disputes online to challenge the wrong information on my profile, nothing gets done, except for being emailed by Experian to forward supporting documents. Yet no matter gets resolved. Their telephones are forever not working. I suggest that everyone who has a problem with this company should refer all their matters to the credit ombudsman(which is now the route I'm personally taking), instead of solving it with this useless ****mers, who are only good in assisting to disrepute peoples' credit reputations.
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Replies (2)0
Replies (2)
Experian SA's replyOfficial
16 Jul 2025, 13:33Good day
Thank you for your patience while we investigated your dispute.
We have engaged with the credit provider and waiting for their response.
we will continue to monitor the matter to ensure it is resolved as quickly as possible.
We appreciate your understanding and will notify you once we resolved your dispute and provide you with the outcome.
Regards,
Customer Relations Centre
Thank you for your patience while we investigated your dispute.
We have engaged with the credit provider and waiting for their response.
we will continue to monitor the matter to ensure it is resolved as quickly as possible.
We appreciate your understanding and will notify you once we resolved your dispute and provide you with the outcome.
Regards,
Customer Relations Centre
Experian SA's reply16 Jul 2025, 13:33
Official
Good day
Thank you for your patience while we investigated your dispute.
We have engaged with the credit provider and waiting for their response.
we will continue to monitor the matter to ensure it is resolved as quickly as possible.
We appreciate your understanding and will notify you once we resolved your dispute and provide you with the outcome.
Regards,
Customer Relations Centre
Thank you for your patience while we investigated your dispute.
We have engaged with the credit provider and waiting for their response.
we will continue to monitor the matter to ensure it is resolved as quickly as possible.
We appreciate your understanding and will notify you once we resolved your dispute and provide you with the outcome.
Regards,
Customer Relations Centre
CI
Concerned I's updateReviewer Update
17 Jul 2025, 12:32Still showing inconsideracy in the manner of your response and approach. This clearly shows the incompetence that is within you company. I received an email from your company which stated that I should contact my previous credit providers to change the information of my addresses, contact details and contact numbers. How is that fruitful, coz this information is showing on your bureau? I have previously contacted other bureaus to have my records fixed, and it was done instantly. What is different about your company??? Your reply up here says " we will continue to monitor the matter to ensure it is resolved as quickly as possible.
We appreciate your understanding and will notify you once we resolved your dispute and provide you with the outcome. "
Yet you do/did the opposite. Why???
We appreciate your understanding and will notify you once we resolved your dispute and provide you with the outcome. "
Yet you do/did the opposite. Why???
CI
Concerned I's update17 Jul 2025, 12:32
Reviewer Update
Still showing inconsideracy in the manner of your response and approach. This clearly shows the incompetence that is within you company. I received an email from your company which stated that I should contact my previous credit providers to change the information of my addresses, contact details and contact numbers. How is that fruitful, coz this information is showing on your bureau? I have previously contacted other bureaus to have my records fixed, and it was done instantly. What is different about your company??? Your reply up here says " we will continue to monitor the matter to ensure it is resolved as quickly as possible.
We appreciate your understanding and will notify you once we resolved your dispute and provide you with the outcome. "
Yet you do/did the opposite. Why???
We appreciate your understanding and will notify you once we resolved your dispute and provide you with the outcome. "
Yet you do/did the opposite. Why???