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Leon N

1 reviews | Active since Jun 2020

05 Jun 2020, 03:25

Lost my dream home for R19

It was brought to my attention by Standard Bank that I owe Glocell R19 and I should contact Experian to rectify this issue. The last contract that i had with Glocell was approximately 3 years ago. After numerous emails and telephone calls I was told by a consultant from Experian that the account was paid and updated. According to Standard Bank the Experian system was not updated therefore my home loan was declined. Its practically impossible to contact them via their telephone numbers and I am still waiting for a reaponse via email. It seems that Experian only responds to Hellopeter reviews, so here goes...

0
Replies (6)
Experian SA
Experian SA's reply06 Jun 2020, 14:22
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA
Experian SA's reply08 Jun 2020, 09:28
Official
Good day

We have sent an email to you requesting id number to assist further.

Best Regards
Contact Centre Team
LN
Leon N's update08 Jun 2020, 12:25
Reviewer Update
Good day,

I have responded to your email.

Kind Regards,
Leon Naidoo
Experian SA
Experian SA's reply08 Jun 2020, 12:50
Official
Good day

Thank you, please note that the account reflects as closed in 2018.

Please see mail sent to you.

Best Regards
Contact Centre Tem

LN
Leon N's update08 Jun 2020, 20:08
Reviewer Update
Good day,

The matter has been resolved. Thank you kindly, my only wish is that all employees at Experian SA could respond to queries as quick as you do. I will definitely keep your contact details and should I experience another issue I will contact you directly, since it seems that you are the only person who actually responds to emails.

Kind Regards,
Leon Naidoo
Experian SA
Experian SA's reply09 Jun 2020, 08:01
Official
Good day 

Thank you for the feedback.

Kind Regards
Contact Centre Team