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nizaam S

1 reviews | Active since Sept 2012

28 Jan 2025, 15:54

***** Listing not removed from Experian Report after SAFPS already deleted it.

I have logged numerous requests and complaints and to date Experian has still not done there job, there neglegence is serverley impacting my life. I was incorrectly listed on the South African ***** Prevention database. However they eventually removed my name from there database a week ago. I had sent screenshots to Experian showing evidence provided by SAFPS that the listing is deleted which they can Co firm with SAFPS as well. To date the flag is still popping up on my experian report, this is preventing me from applying for credit on my capitec banking app as it still sais my ID is linked to *****. I have sent emails, made phone to Experian no one answers. All I require is for you to do your job like all other Bureaus does, transunion, XDS, VCCB and CPB. You are the only bureau that has this flag still active on my profile why? . Please resolve this as a matter of urgently. You cannot keep consumers hostage like this.

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Replies (1)
Experian SA
Experian SA's reply29 Jan 2025, 11:52
Official
Good day 

Kindly note that an agent was in contact with you and spoke to you on many occasions to inform you that the listing was removed.

Please register on our website up.experian.co.za to view your free credit report.

Kind Regards, 
Customer Relations Centre