AA
Aneesa A

1 reviews | Active since Jul 2016

15 May 2018, 10:09

lies to clear your name

I was under debt review , emailed paid up letters and a certified copy of my Clearance certificate , they only lifted my profile from being under debt review but they must clear my history so that i do not have this reflect on my ITC report i paid my debt did my time and i wont be able to but a house because someone did not do their job please assist. Zain promised to have standard bank zerorised and send me an updated credit report you never handled my first complaint just responded , PLEASE CAN YOU ACTUALLY DO YOUR JOBS NOW

0
Replies (3)
Experian SA
Experian SA's reply16 May 2018, 11:36
Official

Good day Aneesa

We sincerely apologise that we have made this experience so difficult for you.

The agent in question confirmed what was required and submitted the information for an urgent update. He has been waiting for confirmation of the update.

We sincerely apologise for not communicating this with you more effectively and confirm that the information will be updated today.

Kind Regards,

AA
Aneesa A's update16 May 2018, 14:38
Reviewer Update
Thats the problem Zain assured me that it would be handled within 48 hours his data department must update but all i do is wait and no one bothers to pick up the phone
Experian SA
Experian SA's reply16 May 2018, 15:57
Official

Good day Aneesa

We have updated your profile and a report has been sent to you as proof thereof.

Once again we sincerely apologise for delayed update.

Regards,