Lack of urgency to update / clear incorrect profile details

I am extremely disappointed with the lack of urgency and communication from Experian South Africa regarding the updating of my credit profile.

I was officially cleared from debt review in January 2026 and my debt counsellor submitted my clearance certificate together with paid-up letters to Experian months ago. I was informed that the process could take up to 90 days, however that period has already passed.

Despite this, my credit report still contains notes suggesting or indicating debt review status, which is severely affecting my ability to move forward financially and apply for finance through banks and other institutions. Credit bureaus play a critical role in consumers’ financial lives, and outdated or inaccurate information can have serious consequences. If an institution such as a bank even picks up a hint of debt review, their answer is a flat NO, however I am not under debt review at all anymore.

To make matters worse, both my debt counsellor and I have emailed Experian again recently with all supporting documentation, yet there has been no feedback or acknowledgment whatsoever.

I understand that administrative processes take time, but consumers should not be left in limbo with incorrect information affecting their financial future.

I respectfully request that this matter be urgently investigated and corrected within the next few business days. Failing this, I will have no option but to escalate the matter formally with the Credit Ombud and the National Credit Regulator (NCR).

I would appreciate prompt communication and resolution from Experian SA.