MH
Marlin H

1 reviews | Active since May 2017

12 Apr 2019, 10:01

Lack of Service - Compuscan

On 4 February 2019 I lodged a dispute with Compuscan for a judgement that was on my profile. I spoke to numerous consultants who refused me the opportunity to escalate the matter to their superiors as they clearly did not know what they were talking about. When I called this morning there was no record of me lodging a dispute even after I refered to emails that were sent to me regarding this matter. Then the reasons started why the matter has not been dealt with. I sent a copy of the recision of judgement that was granted by the court as the judgement that was taken against me was ********. I emailed Compuscan an electronic copy of the recission order. I have tried on several occassions to make contact with someone in management or team leader position but I have been unsuccessful. The service of this company has been poor and yet they wheel the power to maintain a record on my credit history that impacts my financial existence.

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Replies (1)
Experian SA
Experian SA's reply12 Apr 2019, 10:21
Official
Good day Marlin

We appreciate the time taken to notify us of your dissatisfaction.

One of our Team leaders have spoken with you in this regard and will log a dispute for which will be escalated to get resolved as soon as possible,

Kind Regards,