Lack of response to various follow ups for a correct details to reflect on my profile

It is really a Shane that you have so much power to ruin peoples. You do not update credit profile and account details for 5 months. You are telephonically unreachable, your platform is just as useless, the chat box is so generic. You do not acknowledge email responses, again it's a generic response with no follow up. I hope you know how much your *********** to do you job affects a normal person. Please do better, or just lm remove yourself from to this industry as others do a better job. And it so sad that we can report you to anyone but yourdekf