LM
Lebo M

1 reviews | Active since Aug 2013

03 Jul 2020, 06:32

Lack of resolution!

I’ve been dealing with you ****s for an improper listing for the past two years without any success.

Your email responses always come after months, the content has nothing to do with the query (it’s like no one knows how to read, the responses are the same & always generic).

It’s been two years! Where’s the human element to deal with people? Your process is also flawed. How do you respond after over 4 months & only give someone three days to respond to your request? I submitted the documents anyway, then I still receive an email stating that my case was closed due to no response. This is just beyond pathetic.

I wonder how many other individuals are impacted by your your ****ty lack of resolution.

0
Replies (1)
Experian SA
Experian SA's reply03 Jul 2020, 07:50
Official
 
Good Day,

Thank you for bringing this issue to our attention.

A consultant will be in touch shortly to assist.

Regards,

Experian Contact Centre