Lack of people skills and knowledge

Hi there. I am really fed up. I had a matter with Bayport Financial Services after reporting them to Hello Peter they have resolved this matter. They gave instructions to Experian to remove my name from the ITC. Julia and Gugo send met copies of the instructions that they mailed to Experian. After phoning Experian since Monday, they claimed that they never received any instructions from Bayport to remove it. I am really fed up with this matter. Bayport was doing there job and now Experian refuses to update my credit profile. Please help. This is very urgent. There is no use in phoning Experian as they don't know what they are doing. They are taking my time and one needs to hold on for longer than an half hour and when you finally get hold of a consultant, they are unable to help you.