AK
Akhona K
1 reviews | Active since Mar 2014
16 Sept 2020, 13:29
Lack of Feedback and Bad Customer Service! Outdated Credit Info
I have made several enquiries regarding several accounts which aren't updated on my Experian Credit Report. I called in, and emailed and to date there has been no feedback. The latest was when one of the staff members from MyCreditCheck (Compuscan) email them to *** and *** and yet do date no response. These people should merely just close shop and utilise Compuscan data only and try to update that info rather because their staff are very bad at answering customer queries! Transunion and Compuscan are far better! Accounts: 1. FNB Credit Card - Closed 2. Hollard Funeral Cover - Closed 3. Telkom Mobile - Closed 4. FNB Bond - Closed and Early Settled 5. Telesure Invesment (Insurance) - Closed
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Replies (2)
Experian SA's replyOfficial
06 Oct 2020, 14:31Good Day,
We apologies for delay in responding to your request
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA's reply06 Oct 2020, 14:31
Official
Good Day,
We apologies for delay in responding to your request
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
AK
Akhona K's updateReviewer Update
08 Oct 2020, 17:35To date I have not been called or emailed to resolve these accounts. I have made every attempt to call in and email on several occassions but no feedback or response? What must I do now?????
AK
Akhona K's update08 Oct 2020, 17:35
Reviewer Update
To date I have not been called or emailed to resolve these accounts. I have made every attempt to call in and email on several occassions but no feedback or response? What must I do now?????