I've been listed as a bad payer by Compuscan

My name is Mzwandile Mthembu. Phone no: ***. /*** Email address: ***

I received a call from an agent from compuscan stating that they will help reduce my monthly instalments on the accounts i was paying for. After we agreed on everything. They were deducting money and paying for my accounts .. i paid everything until the accounts were paid up .. now the problem started in 2019 when i wanted credit and i was told that I've I've been listed as a bad payer while i paid all my accounts in time and their name shows up on my profile . The lady who was helping me at the bank said i need to tell them to remove me from their list of bad payers and since then i have not been able to get credit and this has been affecting everything.