Irate Client

Honestly I am puzzled with the incompetence of this Credit Bureau, when someone log a dispute through their site, we don't get any reference and we wait for days without ut getting any correspondence from Experian to acknowledge your dispute. I have logged the same dispute for more than once but still no communication from them. Try to call to follow up and still can't get hold of them through a their number. Honestly this is frustrating, I also believe it is now time to escalate the matter to Ombudsman.