LE
Louis E

1 reviews | Active since Jan 2013

21 Nov 2018, 08:18

Information outdated and inaccurate yet no response to rectify

I find it hard to believe that this is the only credit bureau that has not removed an default even after it has been paid up more than a month ago. The 3rd party who the account has been sold to (DMC) has updated their details yet the Finchoice default is still on my account. As well as other accounts whose details is incorrect.

Now firstly this default should have been removed within 48 hours after being paid now a month later I am still expected to lodge a dispute and wait the required 21 days due to the fact that someone did not do their job.

I have sent the paid up letters to Compuscan but am still awaiting a reference number. I refuse to be penalized due to the fact that you cannot ensure that your details is up to date regarding my profile I will be seeking legal advise and also report the matter to the ombudsman.

It is shocking that so many institutions makes use of your service yet the information you provide is so inaccurate.

0
Replies (3)
Experian SA
Experian SA's reply21 Nov 2018, 15:31
Official
Good day Louis, thank you for reaching out and expressing your dissatisfaction.  

We will log the dispute for you and find out from the collectors why the payment has not yet been submitted to us.  

We will also update the account for you once confirmed. 

Kind regards, 
Compuscan.   
LE
Louis E's update21 Nov 2018, 15:35
Reviewer Update
I find it rediculous that after more than a month you are the only ones that are not updated resulting in having to wait another month for you to lodge the dispute and resolve it. I am sorry but this is unacceptable and I will be taking the matter further.
Experian SA
Experian SA's reply22 Nov 2018, 07:39
Official
Good morning Loiuis, we do understand your frustration and we assure you that we will do our best to sort out the situation for you as quickly as possible. 

Kind regards, 
Compuscan