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One of our employees have been trying for the last 3 weeks to apply for credit card at Capitec but Capitec is not at fault here. They are integrated into Compuscan which is now owned it seems by Experian. Capitec cannot pick up our company name via the Experian / Compuscan link all this time. We have been in operation for a couple of years now, paying TAX and VAT but they cannot find us although some of our people could apply via other banks. We keep on phoning Experian and cannot get through and Capitec also did so, got through and were told that they must wait on the response they to the email they sent earlier on today. Our employee was sitting waiting for this specifically for 3 hours +. Please explain how you as a source of information get to this point and also how it can be corrected. I mean this is supposed to make things easier, not harder, The employee had to go away empty handed again.