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JS
Japie S

1 reviews | Active since Sept 2009

15 Oct 2020, 18:32

Incorrect payment History

I am trying to sort out incorrect payment history that's reflecting on my profile. I've been trying to sort this out for two weeks now. I've send more that 5-6 emails no response and no REF number? I have phoned everyday this week holding on for about 40-50min before you answer the phones! and the representative does promise they going to dispute the information which never gets done...

Not sure what to do anymore? Had exactly the same issue on TransUnion and the disputes was sorted within one week with regular emails and a ref number?

How can I get through so that someone can please provide me with a REF for the disputed accounts? or would it be better for me to go through the Credit Ombud or NCR to try and get an response out of you?

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Replies (2)
Experian SA
Experian SA's reply16 Oct 2020, 11:01
Official
Good Day,
 
 
 We apologies for delay in responding to your request
 
Thank you for bringing this issue to our attention.
 
 
A consultant will be in touch shortly to assist.
 
 
Regards,
 
 
Experian Contact Centre
JS
Japie S's update19 Oct 2020, 15:06
Reviewer Update
I just want to commend Monique(compuscan) for her excellent customer service. She's really amazing and resolved my query so within 2Hours. This was something I was struggling with for weeks. Thanks Monique you are a super star and should receive employee of the month!