SC
Shingirai C
1 reviews | Active since Sept 2019
13 Jan 2020, 13:38
Incorrect Payment History
Compuscan doesn't want to correct my payment history despite me having provided evidence that I had no instalment due for the periods they say I was in arrears. My accounts were fully paid. I even submitted evidence that Nedbank and Edgars were both offering me limit increases because I always pay in time. Now Compuscan ignores my emails. Every other bureau has my correct info except Compuscan. It's been a nightmare dealing with their support. The support team will not even acknolegde an error.
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Replies (4)0
Replies (4)
Experian SA's replyOfficial
23 Jan 2020, 14:29Good day Shingirai, we are unable to pick up any correspondence sent from your e-mail address provided. We will ask an agent to call you to find out the details of the issue from you.
Kind regards
Compuscan
Kind regards
Compuscan
Best regards,
Experian SA's reply23 Jan 2020, 14:29
Official
Good day Shingirai, we are unable to pick up any correspondence sent from your e-mail address provided. We will ask an agent to call you to find out the details of the issue from you.
Kind regards
Compuscan
Kind regards
Compuscan
Best regards,
SC
Shingirai C's updateReviewer Update
23 Jan 2020, 14:59Check my yahoo email address. Replace "gmail" with "yahoo" on the email address you have. You will see quite a few emails I sent to your team which they chose to ignore.
SC
Shingirai C's update23 Jan 2020, 14:59
Reviewer Update
Check my yahoo email address. Replace "gmail" with "yahoo" on the email address you have. You will see quite a few emails I sent to your team which they chose to ignore.
Experian SA's replyOfficial
23 Jan 2020, 15:45Good day Shingirai, thank you for the e-mail address. We have checked and have seen that the agents responded to all your e-mails. In particular, they showed you a screenshot of your profile, indicating the correct data. Balances were correct and no arrears were reflecting.
We also see that you have had access to your credit profile and none of the reports that you accessed show any arrears. The report that you accessed earlier today shows no arrears and the latest payments for December.
Wishing you all the best.
We also see that you have had access to your credit profile and none of the reports that you accessed show any arrears. The report that you accessed earlier today shows no arrears and the latest payments for December.
Wishing you all the best.
Best regards,
Experian SA's reply23 Jan 2020, 15:45
Official
Good day Shingirai, thank you for the e-mail address. We have checked and have seen that the agents responded to all your e-mails. In particular, they showed you a screenshot of your profile, indicating the correct data. Balances were correct and no arrears were reflecting.
We also see that you have had access to your credit profile and none of the reports that you accessed show any arrears. The report that you accessed earlier today shows no arrears and the latest payments for December.
Wishing you all the best.
We also see that you have had access to your credit profile and none of the reports that you accessed show any arrears. The report that you accessed earlier today shows no arrears and the latest payments for December.
Wishing you all the best.
Best regards,
SC
Shingirai C's updateReviewer Update
23 Jan 2020, 16:32The profile shows incorrect data for my 2 accounts. What they corrected is the balance on one account. The 2 accounts show I was not making payments for most of 2019. I sent an email explaining this but your team chose to ignore. Go to my profile and check the graph that shows payment history for each of my accounts. They show I was in arrears for most of last year which is not true. I had no instalments due because my accounts were paid up. Another issue is my profile shows I worked for a company called Zizamele Electrical which is not true. Rather than trying to be smart, just fix my profile.
SC
Shingirai C's update23 Jan 2020, 16:32
Reviewer Update
The profile shows incorrect data for my 2 accounts. What they corrected is the balance on one account. The 2 accounts show I was not making payments for most of 2019. I sent an email explaining this but your team chose to ignore. Go to my profile and check the graph that shows payment history for each of my accounts. They show I was in arrears for most of last year which is not true. I had no instalments due because my accounts were paid up. Another issue is my profile shows I worked for a company called Zizamele Electrical which is not true. Rather than trying to be smart, just fix my profile.