Incorrect listing of a settled account

Dear Experian,

I have sent an email disputing the incorrect information about a Totalsport(Foschini Group) account that I have settled, I have not received any response nor have I received any acknowledgement of the email I sent.

Can you please assist me, banks do not want to approve my home loan because of this incorrect information, I have sent the settlement letter, proof of address and ID copy for u to send me the credit report post updating my details. Please send me an email address were I can forward u the original email I sent to you.

You can call me on *** or email me on ***.

Please assist me.

Regards Matshaba