Incorrect information not fixed

I had a Sanlam personal loan account which was settled in December 2019.

I have reached out to Sanlam personal loans to advise Compuscan. Compuscan updated my profile and the account status was changed to closed in March-2020. A month later, the account showed as open and outstanding again. Reached out to Sanlam again because I thought the issue was on their side. They contacted Compuscan and my profile was updated and my account status showed as closed again in May-2020.

Now when I check my credit report. The Sanlam account is showing as open and outstanding again. This is affecting my credit status because it is showing that I am not making all payments.

How can as account status show closed to open from month to month. There seems to be a technical issue from Compuscan and it is frustrating.

As one of the "top" credit bureau companies in SA, I don't understand why Compuscan can't fix just one account.