Incorrect info on my Credit profile

The worst service ever received, not deserving of being SA’s trusted Credit Bureau. Unbelievable how one can’t get any assistance from them whatsoever. Email or call no joy received. Had significant debt and paid up everything in August. Started loving disputes exactly 60 days after receiving paid up letters on my account but I’m getting nowhere slowly. Takes over a month to resolve a dispute. Now I’m sitting with an issue that my dispute cannot be logged as the account number is different. Same debt now appearing under a different name(1 alphabet short) and different account number. I’ve emailed and ask for explanation on this, flagged as still in arrears.