JK
Jabulile K

1 reviews | Active since Nov 2023

08 Feb 2024, 07:15

incorrect factor affecting my credit score.

I am writing to express my deep frustration with the ongoing credit reporting inaccuracies on my Experian profile. Despite repeated attempts to address these issues, including more than 10 dispute submissions, the situation remains unresolved.

The root of the problem stems from an unfair submission to Experian by [on air]. Despite providing ample evidence to refute the claim, Experian has failed to take appropriate action to rectify the situation.

This persistent negligence on Experian's part has not only tarnished my credit reputation but has also caused significant inconvenience and distress. As a consumer, I expect reliable and fair treatment, which unfortunately has not been upheld in this instance.

I urge you to investigate this matter promptly and take the necessary steps to remove the erroneous information from my credit report. Furthermore, I request clear communication regarding the progress of this resolution process.

I trust that Experian will prioritize this issue and work diligently to restore the accuracy of my credit profile. Your prompt attention to this matter is greatly appreciated.

0
Replies (1)
Experian SA
Experian SA's reply08 Feb 2024, 14:22
Official
Good day,

We would like to offer our apologies for the inconvenience caused in this matter.

Thank you for bringing this issue to our attention.

A consultant will be in touch.

Regards,
Customer Relations Centre