Incorrect Debt Review Status and Adverse Account Reporting

I am writing to express my deep frustration and dissatisfaction regarding the inaccuracies in my credit profile. Despite my debt counsellor having sent the clearance certificate, my profile still indicates that I am under debt review for my credit check. This information is not reflected on my CreditExpert account, causing confusion and concern.

Furthermore, one of my accounts, the Standard Bank RCP Loan which was part of the debt review, continues to be reported as adverse, even after I lodged a dispute and provided the necessary documentation, including the paid-up letter which also my debt counsellor sent it with the clearance certificate . It is distressing to note that this misinformation persists despite my repeated attempts to rectify the situation.

These discrepancies are having a significant emotional impact on me, as I have made numerous unsuccessful attempts to seek assistance through your customer service phone line and email support. The lack of response and resolution has added to my frustration and anxiety.

I urge you to urgently investigate these issues and update my credit profile accurately to reflect the correct status. I request prompt resolution of this matter, including the removal of the debt review status and the adverse account notation for the Standard Bank RCP Loan.

I will really appreciate your immediate attention to this matter.