Incorrect data update on paid up accounts

i sipho id no *** and contact no ***. Have checked my credit report with Clearscore and My credit expert. I found that the accounts that i paid up in February 2019 ( Status showing paid up ) for woolworths and Newlands finance CC ( status showing cooling off settlement ) on the 23 November 2019 still opened/active on my profile . As these above accounts should be on closed account status not Up to date status . Please fix your mess guys as these really affects my score