Incorrect credit score rating

Experian South Africa has handled this matter ***********ly and with clear bias. Vodacom billed me incorrectly, which resulted in Experian downgrading my credit score and recording a missed payment on my credit profile.

Vodacom has since acknowledged and corrected their error and provided me with an updated statement reflecting the correction. However, when I lodged a dispute with Experian, they insisted on a confirmation letter from Vodacom—despite the fact that Vodacom has confirmed that such a letter cannot be issued. The only documentation they are able to provide is the corrected statement, which clearly shows that the billing error was resolved.

As a result of Experian’s unreasonable requirements, my credit score has been unfairly reduced by 22 points, and an inaccurate missed payment record remains on my credit report. This situation is both unjust and unacceptable, as the error did not originate from me and has already been rectified by Vodacom.

EXPERIAN SA's credibility is highly questionable at this moment; even obtaining information from them is impossible. I have three disputes rejected by them.