ND
Nolubabalo D

1 reviews | Active since Sept 2017

23 Jul 2025, 17:05

Incorrect Credit Report

Unfortunately, I have found it extremely difficult to get through to Experian — they do not answer phone calls and are slow to respond to emails. The level of service has been highly unsatisfactory, which is increasingly frustrating.

I have repeatedly explained that I work in the financial services industry, where maintaining a clean and accurate credit profile is of critical importance. There were two credit providers with incorrect information on my report. While they claim that the the one issue has been resolved, there has been no feedback regarding the other account.

I have been trying to resolve this issue since March, and it is unacceptable that it is still unresolved. I kindly request your urgent assistance in ensuring this matter is properly addressed.

0
Replies (2)
Experian SA
Experian SA's reply29 Jul 2025, 12:49
Official
Good day

We apologize for any inconvenience caused. Our team will be in touch via email during the course of the day.

Regards, 
Customer Relations Centre  
ND
Nolubabalo D's update30 Jul 2025, 12:43
Reviewer Update
I’m unsure whether the responses I’ve been receiving are automated, but I have now been asked to resend the same document I had already submitted. To make matters worse, I have just received my credit report, and the one correction that was supposedly resolved is still reflected incorrectly. This situation is incredibly frustrating, and I would appreciate urgent clarification and proper resolution.