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sipho M

1 reviews | Active since Jan 2019

12 Aug 2020, 11:58

incorrect comments on my profile

can someone explain the comment on my report that says below. As there is no point contacting Arno Beukes on his no *** as its always ringing without no answer. Email even worse *** inbox full before inception of lockdown.

I Sipho Maleke id no *** - contact no ***

" Keep paying your unsecured accounts"

I have a problem ragarding that comment as all my unsecured accounts are up to date on payments.

Please fix your mess. I cannot chase you guys to do your job. Arno Beukes ( Supervisor) please make sure that you contact me as i had a telephonic discussion regarding my issues having with compuscan. Your staff members are *********** since working remotely. Clearly shows that the is no supervision of management on team members on daily work processed .

Below comment was removed today 12 August 2020 from my profile . After reporting to hellopeter regarding below comment. I recommend everyone to report their issues with hellopeter. Without that publish i could not been helped by your organisation. High five hellopeter for assisting me to report bad service from Compuscan to the public. I wonder compuscan its how should it operate to assist consumers via hellopeter. While direct contact you dont get help from them

# Your credit report shows that you have not been making payments due#

As i have seen today on inquiry made 12 August 2020 , without no call received as per previous response that consumer care team will contact me. I realized that the issue has been fixed

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Replies (1)
Experian SA
Experian SA's reply26 Aug 2020, 08:56
Official
Good day Sipho

Our apologies for the late response and the bad experience you received from us.

We have been informed that the team leader in consumer is busy with your query and will be in contact with you to provide an update on the complaint.

Kind Regards,