HB
Hennie B

1 reviews | Active since Jun 2019

06 Dec 2022, 20:40

*********** service from Compuscan

*********** employees with a no care attitude. For months I have tried to clear my name of incorrect information. Month after month I jumped through the hoops with no results with excuses that is not in line with the credit act of South Africa, the worst one was that the settlement letter must be older than 60 days. The accounts was closed more than a year ago. After asking about speaking to a Manager I was casualy ignored. Struggling with a bunch of incorrect information for months submitting the same information month after month. Finally after three months only one remained, frustrated I contacted the Credit Ombudsman and suddenly there was a bit more interest in helping me, they let me get a letter to proof there was no missed premiums and so I did. After begging them to resolve it quickly since it is their fault they made sure to only do something on day 20 as it was the cutoff they are allowed. Once more no change on the report still the same incorrect information. I have now logged a complaint at NCR and are looking into reporting them to the National Tribunal. I will also try to get someone like Carte Blanche and Afriforum involved. Pity there is not a zero star option on hellopeter.

0
Replies (2)
HB
Hennie B's update07 Dec 2022, 17:27
Reviewer Update
You are telling me it is resolved, how is it resolved if it still shows missed premiums on mycreditcheck.co.z when I never missed one, I provided a letter from the supplier confirming this. What else do I need to do to get it fixed
HB
Hennie B's update10 Dec 2022, 16:55
Reviewer Update
You almost had me retract the complaint from the NCR with promises to rectify the mistake. Not only is the problem still on my report. Two previous disputes that has been resolved is back on my report. The accounts was closed now it is open again, with balances. Month after month you are messing with peoples lifes but none of this matters to you because you get your paychecks. It doesn't matter if you are incapable of doing the job Compuscan reports to no one.