Incompetence on its highest form

I wrote a review and got a responds 3 days later, however I mistakenly typed the incorrect year as my last payment I send the consultant an email to correct my mistake and she ignored me I sent 8 email's in total asking for a response on my correction and I was ignored. If a company take 3 days to respond to an escalation why would their consultants respond to emails. We depend on this company to handle our scores and correct things that are incorrect, companies are updating prescribed debt and they not saying anything and yet not responding to emails when we challenge the report.. ****ed as hell.