Incompetence from Vodacom and Experian

Can some please sort out the mess you guys made on my ITC profile? My credit bureau status on Experian shows that I was listed for 30cents and I have been in arrears for the last 6months. My credit score dropped by almost 100 points as a result and this is the feedback I got from VodacomDear Mr. Morris We thank you for your patience and raising the matter to our office; In reference to our telephonic discussion 29/09/2022 we can advise on the following investigation findings - We identify there a dormant Vodacom account attached to your ID number, with a balance of 30 cents owing. - We have since put measures in place as business to ensure write off to the balance and the update on the credit bureau records this was effective as of 29/09/2022 with a turnaround time of 7 working days. - Attached is the statement of both Vodacom accounts at traced against your ID information. We extend our apologies for the inconvenience caused and would like to advise the information a stated was listed by ITC and not Vodacom due to minimal amount. Kind regards Delray Jacobs Title: ECLO Department : CEO?s Office Business Unit : COPS. Account *** which was paid up and I received a refund back in March 2022