INCOMPETENCE FROM EXPERIAN

I lodged a dispute for a paid up account with Experian SA on 19/09/2023 and was promised a case number within 48 hrs. That did not happen so I made numerous calls and eventually on 10/10/23 I was issued with a case number 231010 & CD290598 with 20 days for it to be resolved from Samantha Booysen (Jira). I then followed up with experian 23/10/2023 and was told the lawyers had not responded to the emails sent to them. I was told by the lawyers on 24/101/23 that they responded to the emails recieved from experian I communicated this with experian and was told that my case was still being investigated even though I was assured by the lawyers that everything was done. Now with 8 days to go and still no resolution from Experian even though everything has been done really leaves me worried since my profile is blocked.