sM
sipho M
1 reviews | Active since Jan 2019
09 Sept 2019, 09:41
incompetence
i have a problem with compuscan on updating my profile, i took a payday loan with happy family cash loan for one month. it was opened on the 20 /08/2019 and was last updated by the credit provider on the 01/09/2019. but yet it still shows open on your database. i spoke to Arno Beukes on the 6/09/2019 didn't get any satisfaction answer regarding the status of my account . please update my status of account as the creditor last updated the account on the 01/09/2019
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Replies (3)
Experian SA's replyOfficial
09 Sept 2019, 12:25Good day Sipho
As per your discussion with Arno.
Your account was settled recently, at the end of August. You have to allow time for the credit provider to send the update which usually occurs during the middle of the month.
We advise you to check your report towards the end of the month to see if it has been updated.
Kind Regards,
As per your discussion with Arno.
Your account was settled recently, at the end of August. You have to allow time for the credit provider to send the update which usually occurs during the middle of the month.
We advise you to check your report towards the end of the month to see if it has been updated.
Kind Regards,
Experian SA's reply09 Sept 2019, 12:25
Official
Good day Sipho
As per your discussion with Arno.
Your account was settled recently, at the end of August. You have to allow time for the credit provider to send the update which usually occurs during the middle of the month.
We advise you to check your report towards the end of the month to see if it has been updated.
Kind Regards,
As per your discussion with Arno.
Your account was settled recently, at the end of August. You have to allow time for the credit provider to send the update which usually occurs during the middle of the month.
We advise you to check your report towards the end of the month to see if it has been updated.
Kind Regards,
sM
sipho M's updateReviewer Update
10 Sept 2019, 08:30as per records on my credit profile with Happy family cash loans its always closed either the last working day of the month or the 1st of each and every month. check the records on my profile for happy Family cash loans. please fix these accordingly. what was the update for on the 1st September 2019 for. please explain
sM
sipho M's update10 Sept 2019, 08:30
Reviewer Update
as per records on my credit profile with Happy family cash loans its always closed either the last working day of the month or the 1st of each and every month. check the records on my profile for happy Family cash loans. please fix these accordingly. what was the update for on the 1st September 2019 for. please explain
Experian SA's replyOfficial
11 Sept 2019, 09:33Good day Sipho, the reporting is done by the cash loans themselves, not the credit bureau. Whilst there are service level agreements in place with regard to data submissions, the cash loans is ultimately in control of the submission as they have sole control over the systems in their business that is used for the submission of the account closure information. You can contact them if you want further information of how and when they submit the information to the credit bureau - each data supplier has its own submission timeframes that are designed to stay within the required service levels.
If you wish, we can assist you with logging a disptue which will take a maximum of 20 business days - we do however strive to resolve issues as soon as possible.
We have a dedicated team that fields consumer queries within 8 business hours of receipt. Their e-mail address is ***. Please make use of this e-mail address going forward and we will assist you further.
Kind regards,
Lauren
If you wish, we can assist you with logging a disptue which will take a maximum of 20 business days - we do however strive to resolve issues as soon as possible.
We have a dedicated team that fields consumer queries within 8 business hours of receipt. Their e-mail address is ***. Please make use of this e-mail address going forward and we will assist you further.
Kind regards,
Lauren
Experian SA's reply11 Sept 2019, 09:33
Official
Good day Sipho, the reporting is done by the cash loans themselves, not the credit bureau. Whilst there are service level agreements in place with regard to data submissions, the cash loans is ultimately in control of the submission as they have sole control over the systems in their business that is used for the submission of the account closure information. You can contact them if you want further information of how and when they submit the information to the credit bureau - each data supplier has its own submission timeframes that are designed to stay within the required service levels.
If you wish, we can assist you with logging a disptue which will take a maximum of 20 business days - we do however strive to resolve issues as soon as possible.
We have a dedicated team that fields consumer queries within 8 business hours of receipt. Their e-mail address is ***. Please make use of this e-mail address going forward and we will assist you further.
Kind regards,
Lauren
If you wish, we can assist you with logging a disptue which will take a maximum of 20 business days - we do however strive to resolve issues as soon as possible.
We have a dedicated team that fields consumer queries within 8 business hours of receipt. Their e-mail address is ***. Please make use of this e-mail address going forward and we will assist you further.
Kind regards,
Lauren