Incompetence company that needs to be reported

This company is such a disgrace and incompetence. From the 11th of August 2024 have been trying to raise a dispute without getting any feedback or ticket number , up until the 22nd of November 2024 whereby I received a ticket number and I wrote on this platform on the 8th of December 2024 raising a concern of being neglected by this company.

On the 11th of December 2024 I received a reply on this platform with an email address of *** to send an email for a an urgent assistance and I did send the email. 13days later I haven't heard anything from Experian. My life is on hold as I have already been rejected on 2jobs interviews because of this prescribed account that Experian doesn't want to remove . On the 3rd of January 2025 I am going to another job interview and I am going to be rejected again because of your incompetence, other credit bureaus have solved and closed this account this 4months ago .

I am going to approach the ombudsman and present all the evidence as I have all the record of the sequence of events to back my claim.

We just need to write a partition for this account to be closed .