incompetence

I Sipho Maleke id no *** having an issue with compuscan regarding my two paid up loans for happy family loans, which were 1 month loans . its over 60 days since the accounts were paid in full but still showing open on their system. the creditor has closed them on their side since they have given me the paid up letter for both accounts *** ***. on the 31 December 2019 i have send email to '***'; '***'. nothing was done as the dispute was not logged. yesterday on the 15 January 2020 i have logged another dispute to '***'; '***' when i check today 16 January 2020 no dispute is logged. i have send the supervisor Arno Beukes and email since 31 December 2019 to his email address till to date he hasn't acknowledge acknowledge the receipt of email. every time i send emails to compuscan i copy him in all emails but nothing was done from a high level superior person of the company. a dispute takes 20 working days . as my dispute was logged in on the 31 December 2019 it have been on 12 working day. please action accordingly and fix your incompetence when a consumer log as dispute with your organisation. please update my profile accordingly. i cannot afford for something paid up still reflecting open on my name. i cannot believe that Arno Beukes with the position he is holding in the company can act incompetence to acknowledge my receipts of emails directly send to him and does not respond