sM
sipho M

1 reviews | Active since Jan 2019

28 Jan 2020, 14:52

inaccurate data

i Sipho Petrus Maleke id no ***, logged dispute for two happy family loans account no *** and *** that are paid off. logged dispute for Yes Loans account no 334 was never in arrears for the month of August and October 2019. I have managed to fix that with Compuscan. I have attached a statement of account and email fro Yes Loans that the account was never in arrears to *** till to date i haven't got any acknowledge of receipts for my disputes. i have tried contacting ***there's no response from contact centre you hold up to 20 minutes without no answer. i have a problem as Experian obtained my Yes Loan information from Compuscan upon obtaining my Yes Loan , because my credit inquiry was done at compuscan as i have proof and records . How can Compuscan fix the issue off arrears of Yes loans and you obtained the information from Compuscan and not update your records . pleas action accordingly and rectify these mess

0
Replies (3)
Experian SA
Experian SA's reply28 Jan 2020, 15:14
Official
 Good Day, Thank you for bringing this issue to our attention. A consultant will be in touch shortly to assist. Regards, Experian Contact Centre 
sM
sipho M's update28 Jan 2020, 16:05
Reviewer Update
please teach your staff to read and understand before responding , still errors on responding . I said account *** and *** are paid in full they should be closed, hence i have emailed you guys paid up letter. For Yes Loans account 443 showing i had arrears for the August and October 2019. See for yourself on My credit score on profile payment i have send email to you guys with statement off account and email from Loans that the account was never in arrears . Leah Ramokgopa please action these accordingly as your staff are unable to read and understand the content of my dispute, as a Team leader of the department i think you have a level understanding on quires
Experian SA
Experian SA's reply28 Jan 2020, 16:14
Official
Good day

Kindly note that we will look into your query and provide feedback.

Regards, Experian Contact Centre