I'm a very in happy customer, I have sent through my request to Experian several times to update my account that I settled in December 2022, I have sent paid up letters. I need to further my studies and can't get a bursary due to my profile that is not up

I'm a very in happy customer, I have sent through my request to Experian several times to update my account that I settled in December 2022, I have sent paid up letters. I need to further my studies and can't get a bursary due to my profile that is not up dated for my Finchoice account. I'm unemployed seeking new employment and that is a problem at the moment. Can you please assist urgently im begging you all. Please!