MM
Mduduzi M

1 reviews | Active since Dec 2016

06 Dec 2023, 13:01

I hate Experian with passion, *** service altogether

This company's client service is the worst. I have logged a dispute and it is taking them 600 years to resolve this. they have 2 credit report portals. Mycreditcheck and Mycreditexpect. They have a closed account showing as OPEN on Mycreditexpect and the same account is correctly listed as closed on Mycreditcheck. When I raised the dispute, I was met with so much difficulty as every email communication comes with new reference numbers and I always have to reexplain myself. Try calling their call center, you will wait 45 minutes and eventually the call will be dropped. I hate Experian to the core because they are the reason I am not getting a vehicle for festives

0
Replies (2)
Experian SA
Experian SA's reply12 Dec 2023, 09:59
Official
Good day,

We would like to offer our apologies for the inconvenience caused in this matter.

Thank you for bringing this issue to our attention.

A consultant will be in touch.

Regards,
Customer Relations Centre

Experian SA
Experian SA's reply12 Dec 2023, 10:03
Official
Good day,

We would like to offer our apologies for the inconvenience caused in this matter.

Thank you for bringing this issue to our attention.

A consultant will be in touch.

Regards,
Customer Relations Centre