KM
Katlego M
1 reviews | Active since Aug 2021
06 Jul 2023, 11:01
Horrible services by Experian
To whom it may concern at Experian.
I now know that you don't care about us, as it difficult just make contact on ***. Each day I call this number, and no one answers. Each day I hold for almost 30 minutes with no answer.
I send an email to: *** All I get is an automated response, nothing else.
Dispute I logged, was settled in my favour. Yet the account, still reflects on my Experian credit profile. negatively affecting my credit score.
YOUR SERVICES ARE HORRIBLE AND SOMETHING NEEDS TO BE DONE ABOUT THIS. AS PER CREDIT OUMBUDS, EXPERIAN HAS A LOT OF COMPLAINTS REFERRED TO THEM. JUST TO SHOW THAT I'M NOT THE ONLY ONE WHO'S RECEIVING THIS HORRIBLE EXPERIENCE.
Helpful (0)
Replies (2)0
Replies (2)
Experian SA's replyOfficial
07 Jul 2023, 14:34Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply07 Jul 2023, 14:34
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
KM
Katlego M's updateReviewer Update
13 Jul 2023, 10:44Kindly note that Lisa Nconjana (Experian Consultant) has called me. However she seemed inexperienced. She was unable to answer my questions. Has since told me that he Team Leader will call me back, this was on 10/07/2023. To date no one from Experian has called me.
If anything the email I've received, wants me to log another dispute.
Why should I log another dispute and wait another 20 working days (Which was longer, as my complaint dates back as far as January 2023).
Dispute ref# EAG*** was settled in my favour.
Yet this account was reactivated and Experian is not helping me.
Of all the Credit Bureaus, XDS/TransUnion and VCCB all helped in a professional time and manner.
But not Experian. Who can take up to a year.
Your urgent attention is requested, as my life is on hold.
If anything the email I've received, wants me to log another dispute.
Why should I log another dispute and wait another 20 working days (Which was longer, as my complaint dates back as far as January 2023).
Dispute ref# EAG*** was settled in my favour.
Yet this account was reactivated and Experian is not helping me.
Of all the Credit Bureaus, XDS/TransUnion and VCCB all helped in a professional time and manner.
But not Experian. Who can take up to a year.
Your urgent attention is requested, as my life is on hold.
KM
Katlego M's update13 Jul 2023, 10:44
Reviewer Update
Kindly note that Lisa Nconjana (Experian Consultant) has called me. However she seemed inexperienced. She was unable to answer my questions. Has since told me that he Team Leader will call me back, this was on 10/07/2023. To date no one from Experian has called me.
If anything the email I've received, wants me to log another dispute.
Why should I log another dispute and wait another 20 working days (Which was longer, as my complaint dates back as far as January 2023).
Dispute ref# EAG*** was settled in my favour.
Yet this account was reactivated and Experian is not helping me.
Of all the Credit Bureaus, XDS/TransUnion and VCCB all helped in a professional time and manner.
But not Experian. Who can take up to a year.
Your urgent attention is requested, as my life is on hold.
If anything the email I've received, wants me to log another dispute.
Why should I log another dispute and wait another 20 working days (Which was longer, as my complaint dates back as far as January 2023).
Dispute ref# EAG*** was settled in my favour.
Yet this account was reactivated and Experian is not helping me.
Of all the Credit Bureaus, XDS/TransUnion and VCCB all helped in a professional time and manner.
But not Experian. Who can take up to a year.
Your urgent attention is requested, as my life is on hold.