NM
Nonduduzo M

1 reviews | Active since Dec 2020

28 Dec 2020, 09:21

Horrible Service

I logged a dispute on your website in May 2020 for information that needed to be removed from my credit report. to this day, the information has not been removed. I have resent the request 4 times with an automatic reply from your company. Transunion long removed the information. This has a negative impact on my credit report and you are currently holding incorrect information. What kind of service are you offering when you can liaise with your customers. I have had to hold for a call to be answered at your call center for over an hour until I gave up. I need someone to urgently attend to this.

0
Replies (1)
Experian SA
Experian SA's reply29 Dec 2020, 16:55
Official
Good Day,Thank you for bringing this issue to our attention.A dispute was logged and a dispute reference has been SMS'ed to you.Regards,Consumer Care Team