Horrible service

Except for the fact that the enquiries email that I sent on 1/12/23, was only responded to after 21 days, I sent all the requested documents. To this day I have not gotten any feedback or progress although I asked on a email aswell. I requested that my profile be updated because I paid off an account in september and provided proof. Yet when an credit enquiry is done it gets added within 2 days. This service is terrible.