Horrible, horrible customer service follow up

I had great experience dealing with Experian in the past, as of 10 June 2021 I logged a dispute with them containing the relevant information and documentation.

After waiting all this time with no follow up other than an automated email I decided to call. Every time I call, I am in the queue for almost 15 minutes, then have to put down because I can't sit that long on a call.

Today 29 June at 11:20, after 25 minutes listening to the hold music I finally get through to a consultant. Finally after all this time the update I am given "you submitted the wrong document" my response "WHY DID NO ONE TELL ME" you have my email, you have my cell. But nothing, no response. What kind of customer service is that???

I mean that is disgusting, in any case. I just submitted a new dispute with now assuming the correct documents, which I won't know until I actually get feedback.

Should you be able to get me some feedback here, I will be happy to update this post.