Horrible experience

I have been struggling with experian for the past two months, they are not updating my itc profile. Until I asked the creditor to copy me on the emails that they sending to experian to clear my name. Then I contacted experian to find out if they have received the emails, they say we did receive the email but the person who sent this email is not authorized to send email to them. I then asked them when you say she is not authorized then who is authorized so that I can ask the creditor that this person is the one who must send the emails to experian they say that's confidential. I mean like ***. We as consumers we must struggle every day because of this this kind of attitude , if they don't want to help us they must close down their business because we as consumers are being suppressed because of their very bad service