Holding consumers hostage!

Item: Experian SA
Rating: 1
Author: Janine S

It feels like I'm running out of options here. I guess I would need to go the ombudsman next, but everything in this country takes 500 business days to get some vague response that only starts another waiting period. Such an injustice when you've been fighting since 2018 to get your name cleared. In 2018 I paid up all my debt through debt counselling, when I also received my clearance certificate which was also sent to all bureaus for update. I've since been keeping an eye on my credit reports to ensure that i build up a good score so that i can apply for a home loan. To test the waters, in 2021 i app**** for Vehicle Finance through Absa which was a success and just made me even more ready for buying a home. Then in February this year, i contact Absa for a home loan, which was (TO MY COMPLETE SHOCK) declined due to being flagged as being under DEBT COUNSELLING!!! As well as someone else's RCS Auto account being captured under my ID at Experian - WHAT?!?!? Mind you, Transunion and Compuscan shows NO SUCH THING. Experian just messed up my entire online persona without even blinking. Our bond was rejected and we LOST our home!

Helpful (0)

Replies (3)

Janine S's updateReviewer Update

25 Feb 2022, 11:36

I'm literally losing a HOME here and these people don't give a flying %$#@. I don't know what my option are anymore, i'm literally being held hostage by this ONE company. Why the banks use them as the bureau of choice completely BAFFLES me. The most useless.

Janine S's update25 Feb 2022, 11:36

Reviewer Update

Janine S's updateReviewer Update

28 Feb 2022, 19:15

A guy named Lusizo called me to say that he submitted for the flag to be removed and that it could take 24 hours. As nice as your reply is saying that the flag has been removed, I unfortunately need to see for myself because i've been done this for the past four years already.

Janine S's update28 Feb 2022, 19:15

Reviewer Update

Janine S's updateReviewer Update

02 Mar 2022, 10:46

Thank you, i can see that the flag has been removed. I really do want to give praise to Lusizo who really handled my case so very well. You need more Lusizo's at your company!

Janine S's update02 Mar 2022, 10:46

Reviewer Update

Thank you, i can see that the flag has been removed. I really do want to give praise to Lusizo who really handled my case so very well. You need more Lusizo's at your company!