Gross Negligence and Non-Existent Consumer Support

I am appalled by the lack of professionalism and due diligence at Experian South Africa.

As a credit bureau, they have a legal and ethical responsibility to ensure the data they display is accurate. Instead, they allow credit providers to upload blatantly false information—such as *****ulent "last payment" dates—without performing any verification. These errors are causing severe, unfair damage to my credit score, yet Experian seems uninterested in correcting them.

My experience trying to resolve this has been a nightmare:

Zero Verification: They host inaccurate data on my profile that was never verified with me, allowing collections agencies to manipulate my records.

Abysmal Service: I have been kept on hold for over an hour just to speak to a consultant. My time as a consumer is clearly not valued.

Vague Dispositions: When I log a dispute, it is simply marked as "cancelled" or closed without a single word of explanation or a proper investigation report.

Experian is failing in its duty under the National Credit Act. You are affecting people's lives and livelihoods with your technical "glitches" and lack of human support. I demand a manual review of my dispute (***) and a call from a senior consultant who can actually provide answers.