RM
Rachael M

1 reviews | Active since Sept 2017

29 Sept 2017, 16:40

Great service from Lesego Montshioagae

I lodged a dispute with Experian over removal of incorrect information listed on my report only to find out that my dispute was never left logged and therefore never processed. For months, I was shifted from pillar to post.

On Tuesday, I called and spoke to Lesego. Not only was she professional but she was empathetic. She immediately took responsibility and managed my dispute. She was able to action everything. Something that the other consultants couldn't or refused to do. Many of them pass the buck and deal with the queries carelessly. After countless calls and emails, it was a relief to find someone who actually did her job!

0
Replies (2)
RM
Rachael M's update29 Sept 2017, 18:25
Reviewer Update
Actually just checked my credit report this **** ****. She didn't do ****. Experian should either fire all of them or retrain their agents because none give a **** about doing the ****ing jobs. It's been 3 ****ng months of being patient I am taking this straight to the credit ombudsman.
Experian SA
Experian SA's reply02 Oct 2017, 07:57
Official

Good Day,

Thank you for bringing this issue to our attention.

A consultant will be in touch shortly to assist.

Regards,

Experian Contact Centre