getting your credit report is impossible

I had a monthly credit report subscription with Experian, but later cancelled it because I didn't need it anymore. recently I tried to buy another one, but its impossible to get one because of the online settings, I called the call centre to have this fixed and I spoke to a man called Thabani on Monday the 07th of March, he assured me that the problem would be fixed in 2 hours. I checked the next day the 8th of March but still the problem wasn't fixed, I then called again and requested to speak to the supervisor Noeleen, who refused to talk to me, and I was told that the IT guys would fix the problem for me. but today its the 10th and still the problem is not fixed. a credit report is not something that costs a lot of money and obviously Experian is not making a lot of money out of it, but for me as a consumer, it means a whole lot more because I need to know my credit status, and if Experian is given such a task to be the keeper of that information, the must respect that duty and fix all problems that may be encountered by clients. its really frustrating because in need that information at the moment.