Frustrating no reply worst service

It seems that we all very frustrated with experian... countless unanswered phone calls including their head office..keep you on hold for hours..no response beside automated leaving u no further than when u started.. I'm in process of losing a homeloan due to this *********** company..yet all major banks use them ..why is that exactly.. credit expert gives me no credit rating..Still listed as debt review and credit check give a different one..with score..it embarrassed and frustrating esp during this pandemic wich just add on to stress..stop leaving us between a rock and hard place