BK
Bronwan K
1 reviews | Active since Apr 2024
19 Apr 2024, 07:56
Frustrating Experience with Experian SA's Credit Score Services
Hello,
I hope you're having a good day. I wanted to bring to your attention that I lodged a complaint on hellopeter a few days ago regarding my experience with Experian SA. However, it has been three days since then, and I have yet to receive a satisfactory resolution from them. I have been extremely patient throughout this entire process, spanning over four months or more. Unfortunately, my patience is wearing thin, as I feel that Experian SA has not conducted a thorough investigation into my credit score. Each month, it either decreases or remains stagnant, which is a cause of great concern for me.
Thank you for your assistance.
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Replies (3)0
Replies (3)BK
Bronwan K's updateReviewer Update
30 Apr 2024, 16:55Hi, it has been longer than seven days and my complaint is still not being dealt with by Experian?
BK
Bronwan K's update30 Apr 2024, 16:55
Reviewer Update
Hi, it has been longer than seven days and my complaint is still not being dealt with by Experian?
BK
Bronwan K's updateReviewer Update
03 May 2024, 10:00Hello,
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress.
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress.
BK
Bronwan K's update03 May 2024, 10:00
Reviewer Update
Hello,
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress.
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress.
BK
Bronwan K's updateReviewer Update
08 May 2024, 09:54I am extremely dissatisfied with the unprofessional response I received from Leah (Experian SA) regarding my ongoing credit score dispute. Despite providing the relevant month for investigation, which inherently includes the credit score, I am being asked to provide the score again. This suggests a lack of proper account checks and a failure to thoroughly review my previous emails.
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"
BK
Bronwan K's update08 May 2024, 09:54
Reviewer Update
I am extremely dissatisfied with the unprofessional response I received from Leah (Experian SA) regarding my ongoing credit score dispute. Despite providing the relevant month for investigation, which inherently includes the credit score, I am being asked to provide the score again. This suggests a lack of proper account checks and a failure to thoroughly review my previous emails.
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"