Frustrated

An email was sent by my credit provider to all of the 4 major credit bureaus (including Compuscan) on the 7th of November advising them that I had paid up my debt and they should update my profile. All the other bureaus updated my profile except for COMPUSCAN. When I called them I was told to lodge another dispute and wait another 20 days. Not only that, Compuscan is the only credit bureau that is still listing me as being on debt counselling after they were notified last year in January that I was no longer under debt counselling. I disputed this also and my former debt counsellor sent them an email and updated the NC R system again, but hey we have to wait another 20 DAYS. What kind of service is this Compuscan