***** Account Defaulted thanks to no assistance from Experian

I've been trying to contact Experian since June 2021 to assist me with a ********** account that had been created using my name, I've gone through the hoops of sending emails, providing documentation and tried calling them only to have the phone ring to the point where the call just cuts out after 20 minutes of holding.

The person I last spoke to goes by the name of Lisa Nconjana, she sounds like she wants to help over the phone but when it comes to delivering she is nowhere to be found. The ********** account has since been defaulted on my name causing issues for my credit score, I feel that Experian has allowed to this to happen in their failure to provide the assistance they solely exist for. I am now seeking legal council seeing that the entities that have been put in place to help the community have been nothing short of a let down. I'm sure Brian Cassin (CEO of Experian) is proud of this circus of a company in the South African sector.