False information provided to Vodacom

Absolute useless service or should I say no service. Seems the operators are learned to copy and paste and hope for the best that you wouldn't contact them again. I have never in the last 20 years had a late or non payment on any account. Yet when Vodacom did a credit check through their preferred supplier of poor service Experian, my report came back as a poor paying person. After contacting them and running through their own credit report showing no such thing for as far as their records go back, the lady couldn't explain the false information reported to Vodacom, what she could tell me that there were 9 (nine) queries against my name. I explained there was one application that was canceled because the phone was out of stock and that a second attempted was made at a store that did have the phone.

Even after sending a written request in order to understand what's going on, I received an copy and pasted email from Constance Skosana, I rep**** that the info send or requested was totally irrelevant as it doesn't address or answers my question about poor payment history, she had the whole history in writing yet rep**** with a email with no relevance. I have also include report from Trans Union and VariCredit showing my record with an score of 825 and 92%, shown to be excellent.

How is it that a company like this is allowed to operate in South Africa? Especially when it comes to the financial status of the consumers.