Extremely unprofessional service.

I am struggling with experian who completely ignores a request to update a paid up account.

Initially, the account appeared twice (duplicated) on my profile. I logged a dispute regarding this, and they never removed the duplicate but rather updated one of the duplicated records as paid up and closed.

This account was paid up and closed on 25 April 2025. Today 01 September 2025, the account is still on my report showing the full balance. I have logged more that 2 disputes in this regard but nothing is being done. The response came back saying "The account you’ve disputed is already marked as closed and shows a zero balance, meaning there is no money currently owed. I responded to explain that only one of the DUPLICATE records was closed, the other one still remains open with the full balance.

I have lodged a complaint explaining that this is affecting my debt to income ratio as I need to apply for a bond, the complaint was re-routed back to their useless administration. This is not the first time I have struggled with Experian regarding inaccurate information on my profile. The service is really disgusting